Please read these terms and conditions ("Terms & Conditions") carefully.
You ("Customer") acknowledge and accept that by reading the Terms & Conditions, an agreement is formed between you and MPA ("Agreement")
and you agree to abide by the following Terms & Conditions of the Agreement concerning your use of the Services provided by MPA.
If you do not agree to any of these terms and conditions, please discontinue your access of this website and/or use of the online services immediately.
1.1 "Customer" refers to those who are making use of the services via MPA e-Payment Services.
1.2 "Services" refers to the range of facilities described from time to time as being provided by MPA
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2.1 MPA reserves the right to amend its Terms & Conditions from time to time as deemed appropriate by MPA, without giving prior notice.
2.2 MPA reserves the right to modify or to enhance the Services. All improvements, new information, facilities and transactions, and all other developments may be made available to the Customer at the entire discretion of MPA, with or without increases in fees, charges, other costs and expenses and with or without changes to the Terms & Conditions. All such increases or changes shall be notified to the Customer and shall be binding on the Customer immediately upon such notification.
2.3 MPA shall have the right to request the Customer to modify or test their software or hardware, or to install software or hardware to their computer system in the course of MPA's upgrading of its computer system, or in any other circumstances that may occur.
2.4 MPA may also, at its discretion, with or without giving prior notice, at any time suspend the operations of this website or all or any part of the Services temporarily whether for the purposes of updating, upgrading, system maintenance or otherwise, and shall not be liable if the User is prevented from accessing the Services.
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3.1 Once a payment transaction is completed, the Customer will receive an acknowledgement transaction code. The Customer should retain this code as a reference for any subsequent communication with MPA as regards this transaction. The acknowledgement transaction code is not an acknowledgement that payment has been successfully received and processed by the MPA.
3.2 An online receipt is issued to the Customer when the e-Payment is successful. Once the Customer completes the online transaction successfully, the Customer will be able to print or save a copy of the online receipt for record purpose. MPA will not issue any separate hardcopy receipt. In the event that the e-Payment is not cleared by the bank, the online receipt will be considered void, and the Customer will have to make good payment.
3.3 If the Customer made an online payment and the payment failed, MPA's system will not send the information to backend for processing. If the payment has been credited to MPA, the Customer will need to apply for a refund.
3.4 All prices, rates, amounts stated are in Singapore currency and include/exclude Singapore Goods and Services Tax, where applicable. MPA has the absolute right to revise the prices of any of the Services/Fees without given prior notice.
3.5 References in this Agreement to the term "e-Payment" shall mean any credit card or direct debit payments made via the Internet.
3.6 Any application or request for service is subject to availability of resources. In the event any e-Payment on application or request that is submitted is not processed, MPA shall inform the Customer by email at the email address specified by the Customer.
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4.1 The Customer shall at its expense obtain, install and maintain suitable equipment and communication lines for access of the Services.
4.2 In the event of any system transaction failure, the Customer must comply with the back-up procedures drawn up by MPA from time to time.
4.3 The Customer shall promptly provide to MPA upon request any information which MPA may consider necessary in providing the Services.
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5.1 The software supplied to the Customer shall be used solely for the Services provided under this Agreement and for no other purposes, and no copying of the software is allowed.
5.2 The Customer shall not tamper with the software. Should the software prove defective because of such tampering, the Customer shall assume the entire cost of all necessary servicing, repairs or correction of the software.
5.3 The entire risks as to the quality or performance of the software are assumed by the Customer and MPA does not warrant the operation of the software shall be uninterrupted or error free.
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6.1 The Customer shall ensure that their information interchanges are correct, complete and secure, and shall prevent unauthorised access to their computer system. The Customer shall also ensure that their computer system is capable of receiving transmissions from MPA's computer system.
6.2 The Customer shall ensure that transmitted information are kept confidential and shall prevent their disclosure to unauthorised persons.
6.3 If the information received from MPA does not appear to be in good order, correct and complete in form the Customer should inform MPA of the same as soon as possible.
6.4 If it appears to the Customer that any information received is not intended for them, they should inform MPA of same immediately and should delete the information from their computer system.
6.5 The Customer shall be responsible for any wrong information transfer, and shall indemnify MPA in respect of any claim whatsoever arising therefrom.
6.6 MPA shall not be responsible for any claims whatsoever arising from wrong information being transferred from the Customer's computer system to MPA's Computer System, or vice versa. Use of MPA's Computer System under this Agreement is strictly at the Customer's own risk and the Customer shall at all times indemnify MPA in respect of any claims arising from the use thereof.
6.7 All information that are transferred from MPA's computer system to the Customer's computer system for further compilation is done at the Customer's own risk, and MPA shall not be held liable if the information is wrong or inaccurate or incomplete.
6.8 MPA shall under no circumstances be liable to the Customer if the customer's information is tapped by others during transfer or at any time at all.
6.9 Receipt by MPA's computer system of the information shall be conclusive evidence against the Customer of the facts stated therein.
6.10 MPA data log whether in online or back up storage or in any other media shall constitute conclusive evidence as against the Customer in respect of data entries.
6.11 MPA reserves the right to remove any information which violates any of the requirements in this Clause or creates liability for MPA.
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7.1 This website may contain links or references to other websites which may not be maintained by MPA. Similarly, other websites may contain links to this website. MPA is not responsible for the contents of those websites and shall not be liable to any person for any loss, damage or injury caused thereby or as a result of access to those websites. Any link to other websites is provided as a convenience to the User and does not imply the endorsement or verification of MPA of the linked websites, the contents therein or association with their operators. MPA disclaims all responsibility and liability for the use of linked websites which the User accesses and uses at the User's own risk.
7.2 Any third party that wishes to establish links to this website is required to obtain MPA's prior permission to do so. MPA may deny permission for any such links to this website. If however MPA gives its permission for any such links, MPA shall not be obliged to establish reciprocal links with any website operated by the third party. In such situations, MPA also reserves the right to impose conditions, including imposing a fee when granting such permission.
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8.1 In normal circumstances the Services provided under this Agreement shall be made available on-line for 24 hours of the day, except when MPA's Computer System shuts down for routine back-up and maintenance purposes.
8.2 Notwithstanding anything contained in clause 8.1, the shut-down time and length of the shut-down time may at any time vary for whatever reasons, including breakdowns, failures or any major conversion exercise, and the Customer shall have no claim whatsoever against MPA in respect thereof.
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9.1 The Customer shall have no right to any refund for payment made for the Service once MPA has started to process the Services for the Customer.
9.2 However, in instances where the Customer feels that a refund is justifiable, the Customer must submit a written request for refund.
9.3 Any request for refund must be submitted to MPA:
(a) By post to the following address:
Financial Accounting Department
460 Alexandra Road, #19-00 mTower,
Singapore 119963
(b) Via email to ar_mpa@mpa.gov.sg
9.4 The Customer is required to provide the following details together with its request for refund, unless otherwise stated in the specific Service's website:
(a) Transaction identification number
(b) Reasons for cancellation or refund
9.5 All requests submitted are subject to approval on a case-to-case basis in the sole and absolute discretion of MPA.
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10.1 Information received through the e-Payment Services may be analysed reformatted printed and displayed for the Customer's use only. The Customer warrants that they will not disclose or redistribute anywhere or to anyone any of the information received through the e-Payment Services and will not release any publication or information or materials pertaining to or related to this Agreement.
10.2 The computer information as shall be provided by MPA to the Customer constitutes the confidential and proprietary information of MPA. The Customer shall take all such steps as shall be necessary to keep such information completely confidential and properly guarded for the Customer's internal use only as permitted under this Agreement and shall cause all personnel permitted to have access to the information to do likewise and shall indemnify MPA in respect of any breach of this provision.
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11.1 MPA shall keep the Customer's information confidential and use its best efforts to protect the Customer's information from unauthorised access by any other party and the Customer shall release MPA from liability and shall indemnify MPA against any claim whatsoever arising from any failure of MPA of this undertaking howsoever arising.
11.2 MPA shall undertake that the Customer's information will not be used for the development or marketing of other goods or services, and that the information will not be provided to affiliates or third parties, unless the Customer affirmatively consents to do so.
11.3 MPA may publish information provided by or obtained from its Customers in an aggregated or summarised form on its web site or release such information for general use from time to time provided that the publication or release of the information does not reveal or disclose the identity of any customer and does not reveal specific information of a Customer.
11.4 Should the Customer's information be altered or destroyed due to MPA's negligence MPA shall use its best efforts to reconstruct the Customer's information and the Customer shall release MPA from liability and shall indemnify MPA against any claim in respect of such negligence.
11.5 MPA does not warrant the accuracy of information or advice supplied and shall not be liable for any loss damage or expense whatever sustained by any person due to any act or omission or negligence or error of whatsoever nature and howsoever caused by MPA its servants or agents or due to any inaccuracy of whatsoever nature and howsoever caused in any information or advice given in any way whatsoever by MPA even if held to amount to breach of warranty.
11.6 In no event shall MPA be liable to the Customer or to any other party for any loss or damage of any nature or kind whatsoever including but not limited to personal injury property damage loss of profits or other economic loss whether direct indirect special or consequential arising caused by or connected with the provision or use of the Services whether or not MPA their servants or agents shall have been negligent and for any failure or interruption in MPA computer system whether or not caused by the acts defaults omissions negligence of MPA their servants or agents and the Customer shall indemnify and keep MPA fully indemnified against all liabilities whatsoever howsoever arising in connection therewith.
11.7 The exemptions, limitations of liability and indemnity contained in this clause and elsewhere in this Agreement are mutually exclusive and are severable. The unenforceability of any of them shall not affect the enforceability of the others.
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12.1 MPA gives no warranty and MPA assumes no responsibility for the software and the information provided by MPA for access by the Customer on the use of the Services.
12.2 All other warranties expressed or implied are also excluded.
12.3 MPA makes no representations or warranties that the Services will meet the Customer's needs, or that the Services provided will be uninterrupted, timely, accurate, reliable, secure or error free or free from computer virus or other invasive or damaging code. MPA shall not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
12.4 MPA does not assume responsibility for any delay, failure or inability to gain access to or use this website or the Services due to any cause beyond its control, including acts of god, civil or ethnic unrest, shortage of material, industrial dispute, power failures, laws and regulations, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority, import or export regulations or embargoes, acts or defaults of any telecommunications network operator or other service providers, severance or suspension of use of communication lines for reasons attributable to third party telecommunication carriers.
12.5 The Services are provided by MPA on an "as is" and "as available" basis. Whilst every effort is made to ensure that the information and materials provided are correct, MPA does not warrant their accuracy, adequacy or completeness and expressly disclaims liability for any errors or omissions in such data, information and materials.
12.6 The information contained in the Services is to be used only as a reference and is not intended to exempt any person from otherwise complying with the provisions of any regulations and/or laws specified in the Services.
12.7 MPA, its employees and agents shall in no event be liable for any damages, losses or expenses including without limitation direct, indirect, special or consequential damages or economic loss suffered by the Customer or any other person or organisation as a result of: (i) any error or omission in the data, information or materials in the Services; (ii) system, server or connection failure; or (iii) any use of or access to any other website linked to this website; whether or not such loss was suffered as a result of reliance on such data, information or materials. This exclusion clause shall take effect to the fullest extent permitted by law.
12.8 MPA, its employees and agents shall not be liable for any delay, loss or damage suffered by the Customer or any other person or organisation as a result of any damage to, delay or non-delivery of any Publication ordered or the use or misuse of this website service or use or inability to use any digital Publication including any mistakes, errors, omissions, interruptions, defects, viruses, deletion of files, delays in operation or transmission, or any other failure in the digital Publication.
12.9 The Customer assumes all inherent internet transactions and will not hold MPA liable under any circumstances whatsoever for any claim or demand which the Customer may have or be exposed to as a result of utilising the Services.
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13.1 This agreement shall not be assigned to any party whatsoever including a subsidiary and a related company and the Customer shall have no right to sub-licence transfer the benefit or otherwise dispose of the rights hereby granted which are personal to the Customer alone.
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14.1 Clause headings, clause arrangements and dark prints are for convenience only.
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15.1 Without prejudice to the provisions elsewhere contained in this Agreement, in the event that any provision of this Agreement or any part thereof or the application thereof is held invalid, illegal or unenforceable, such part shall be deleted and the validity, legality and enforceability of the remaining provisions shall not be affected or impaired.
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16.1 It is expressly agreed and understood that this Agreement shall not in any way prejudice or abrogate the provisions contained in the MPA Act and the Regulations made thereunder in force from time to time.
16.2 All rights and remedies of the MPA shall be cumulative and no exercise of any rights and remedies shall restrict or prejudice the exercise of any other right or remedy under these Terms & Conditions or otherwise available to the MPA under the law.
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17.1 Any action for any cause whatsoever related to this Agreement shall be brought within one (1) year from the date when the circumstances have occurred which have given rise to the action
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18.1 Except for actions relating to non-payment of fees and charges and other costs and expenses related to this Agreement and to the infringement of intellectual property rights all disputes arising in connection with this Agreement shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force which rules are deemed to be incorporated by reference into this clause. The tribunal shall consist of an arbitrator appointed by the parties by mutual agreement. In the event that the parties fail to agree on the arbitrator to be appointed, the arbitrator shall be appointed by the Chairman of the SIAC.
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19.1 This Agreement shall be deemed to be an agreement made in Singapore and shall be subject to governed by and interpreted in accordance with the laws of the Republic of Singapore for every purpose and the Customer hereby submits to the jurisdiction of the courts of Singapore.
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20.1 All copyrights, trademarks and other intellectual property rights comprised in the Materials used on, contained in or used in connection with the Services are the sole and exclusive property of MPA.
20.2 While the Customer is permitted to download and print the materials from the website for personal, non-commercial use provided the Customer does not violate the provisions in these terms and conditions. Subject to such limited permission, the Customer is not permitted to copy, transfer, distribute, reverse compile, adapt, modify, reproduce, republish, display, broadcast, hyperlink or transmit in any manner or by any means or store in any information retrieval system, any part of the website and Services without the prior written permission of MPA.
20.3 The Customer must not create derivative works from the Materials or insert a hyperlink to this website from any other website or use any material contained at this website or indicate any association or link to this website without MPA's prior written consent.
20.4 The Customer shall indemnify MPA for any loss, damages (including but not limited to indirect, special, incidental or consequential damages) and costs howsoever arising from the Customer's infringement of MPA's Intellectual Property Rights.
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