Refund Policy

Requests for refunds are subject to approval on a case-by-case basis.
Any request for refund must be submitted in writing to:

Financial Accounting Department
Maritime & Port Authority of Singapore
460 Alexandra Road
#19-00 mTower
Singapore 119963

Alternatively, requests can be sent via email to: AR_MPA@mpa.gov.sg

Please provide the following details together with your request:

• Transaction Reference (including Invoice No., Amount in dispute)
• Reasons for cancellation or refund